Terms and conditions
And other stuff too.
|If clothing is brought in in a dirty state - and a wet gravel trap will do that - we will HAVE to clean it to protect our equipment and other customer's property and we will charge accordingly. This may also apply to leather garments that have been"over conditioned" as if they are sticky they will not run through our machines cleanly.|
|We can't promise that garments waterproofed with a membrane will be waterproof after repair or alteration, but we will do our best. Which is pretty good.|
|One way we try to keep prices down is by recycling. For instance, we save all old zip sliders / pullers and we can sometimes repair a zip by simply replacing the damaged or missing parts. This can make a HUGE difference to the cost of returning a garment. For this reason, unless you specifically request it, we reserve the right to keep any material or hardware we remove. This also applies to linings of vintage kit. Keeping the old ones helps us to establish a library of patterns for making replacements that are as close to the original as possible. We will of course have sewn the old labels back into your new lining. YOUR next job could benefit from this.|
|And whilst we can't ensure exact colour matching where panels need replacing, we make every effort to achieve as close a match as possible. We can't guarantee miracles, but we will have a shot at the impossible.|
Pricing. All jobs are different. Different makers do things in different ways and all our prices are based on the time that an individual job actually takes. We try to average it out but some jobs just take longer. The prices on our list are set as MAXIMUM prices. With this in mind it is important to note that we do not give QUOTATIONS, only ESTIMATES. We can't give a final price until the job is done, but it won't exceed the maximum listed price.
Pricing policy:Several of our customers have suggested that our policy of quoting "maximum" prices on our price lists could be losing us custom. We believe that our policy is fairer than quoting "from" prices, and most work comes in under the list price (see customer comments). For the foreseeable future we will stick with this policy, but thanks for the feedback guys. It's nice to know you care.
Can you replace my motorcycle boot zip? Probably. Boots with heavy armor which is not removable may however present problems (see here). In that the job may not be possible, or may be more expensive as we have to hand sew a lot of it. Far be it from me to talk myself out of a job, but Alpinestars have a 2 year guarantee on their boots, so it you still have the receipt, whip them back to the dealer. Otherwise we will do what we can for you.
|Payment: As of September 2013 we have been able to take chip & pin card payments (Visa, Maestro & MasterCard only). Card payments will incur a 3% surcharge. Sorry about that but it costs us to do this & times is hard. We accept cheques made out to JP or GJ Warr, cash, postal orders or direct payment to our bank (details on request). We can also take payment by Pay Pal (again, details on request) BUT PLEASE can you ensure that you tick the box paying charges at your end, especially if you are paying from outside the UK. Pay Pal charge a fee of about 4% (Calculated by a somewhat arcane formula) which we have to pass on.|
Sending stuff to us by post or courier. This works well. We will always try to send stuff back to you using exactly the same rate & carrier that you used to send it to us UNLESS we think you may have drastically under insured, in which case we will use the same carrier but try to get a more realistic insurance value. To reduce postage costs, might we suggest that you take out any and all body armor from suits, jackets and jeans ? Especially where polynorborene armor is concerned it makes a real difference to the weight and also to the bulk. Vintage flying kit especially should be packed in a suitable sized box and folded as little as possible.
Our default courier is MyHermese. Like all such outfits the quality of service you get depends to a large extent on the personality of your local agent. We are lucky but "your mileage may vary" as it were. Note that they only cover for £250.00 on their signed for service. If you have a preferred carrier let us know in good time.
|Articles returned by post. You will notice that the sum charged for P&P is not quite the same as the actual postage charge. We do have to make a small (and in fact pretty nominal) charge to help offset the cost of taking stuff to the nearest Post Office &c. Sadly there is not one in the village. On the up-side you don't get many people working for you for about 4 pounds an hour :-)|
|Please be aware that quotations by e-mail for work we have not seen or evaluated can at best be rough estimates only. Even if you have sent us pictures.|
|What if I change my mind ? Just now and then a customer has decided that part of a job is unnecessary. If we have unpicked a garment we are all committed as it will cost pretty much the same to put it back as it was as to continue with (for instance) an alteration. So yes, you can sometimes change your mind (assuming that we have not got to a cutting of leather stage), but if we have already prepared the work it won't actually save any money.|
|Force Majuere Byson cannot accept any liability for all and any circumstances outside of our control. War, famine, pestilence & the vagaries of the postal service.|
|Work not collected after 9 months will be disposed of as we see fit.|
Hours of business
Monday to Friday 08:30 am to 5:30 pm
Saturday 09:00 - 16:00
Closed for lunch 1:00pm to 1:30pm
Other times by appointment.
Site last updated on 8 August 2015
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